Shipping policy

Shipping Policy

Last Updated: July 15, 2026

At Shilpikar, we are committed to delivering your jewellery safely and on time. This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During festive seasons, sales, or high-order volumes, processing times may be slightly longer.

2. Shipping Timeline

Estimated delivery timelines are:

Location Estimated Delivery Time
Metro Cities 3–5 Business Days
Other Cities & Towns 4–7 Business Days
Remote & Rural Areas 5–10 Business Days

Delivery timelines are estimates and may vary depending on your location and courier partner.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • From time to time, Shilpikar may offer free shipping promotions on selected orders or during special campaigns.

4. Order Tracking

Once your order has been dispatched, you will receive:

  • A Shipping Confirmation Email or SMS.

  • Your Tracking Number.

  • Courier Partner Details.

You can use the tracking information to monitor your shipment until delivery.

5. Delivery Attempts

Our courier partners will generally make 2–3 delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address

  • Incorrect contact details

  • Customer unavailability

the package may be returned to us. Re-shipping charges, if applicable, may need to be paid by the customer.

6. Address Changes

Please ensure your shipping address is complete and accurate before placing your order.

If you need to change your delivery address, contact us immediately after placing your order.

Once an order has been dispatched, we may not be able to modify the shipping address.

7. Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier service disruptions

  • Natural calamities

  • Government restrictions

  • Other unforeseen circumstances

We appreciate your patience in such situations.

8. Damaged or Tampered Packages

If your package appears damaged or tampered with upon delivery:

  • Do not accept the package if it is visibly opened or severely damaged.

  • Take photographs of the package.

  • Record an unboxing video if you accept the parcel.

  • Contact our customer support within 24 hours of delivery.

This helps us investigate and resolve the issue promptly.

9. Incorrect or Incomplete Orders

If you receive:

  • The wrong product

  • A damaged item

  • Missing items

please contact us within 48 hours of delivery with:

  • Your Order Number

  • Clear photographs

  • An unboxing video

Our support team will review your request and provide an appropriate resolution.

10. International Shipping

Currently, Shilpikar ships within India only.

If we begin offering international shipping in the future, this policy will be updated accordingly.

11. Failed Deliveries

Orders returned due to incorrect address details, repeated failed delivery attempts, or refusal to accept the shipment may be cancelled.

Refunds, if applicable, will be processed in accordance with our Return & Refund Policy after deducting any applicable shipping or handling charges.

12. Contact Us

For any shipping-related questions or assistance, please contact us:

Shilpikar

Email: support@yourdomain.com

Website: www.yourdomain.com

Please mention your Order ID when contacting us so we can assist you more efficiently.

Our Commitment

At Shilpikar, every jewellery piece is carefully packed to ensure it reaches you safely and beautifully. We appreciate your trust and are dedicated to providing a smooth, secure, and reliable delivery experience.